There can be occasions when an administrator off-boards a user in their identity provider and the changes do not reflect in Vanta, even after waiting a couple of hours. This is often times caused by an active HR account being linked to the users profile, causing them to retian their active employee status. Administrators can remediate this by either terminating the user in their HR system to trigger the offboarding, or un-linking the HR Profile from the users Vanta account
Solution A: Unlink the HR Account from their Vanta Profile
- Head into your connected HR Information System
- Terminate or Mark the user as inactive, wording and specific instructions vary depending on your connected HR System, it is best to check their documentation on how to do this.
- Once completed, changes should reflect in Vanta within an hour, and the user should enter an off-boarding state.
Solution B: Unlink the HR Account from their Vanta Profile
- Head over to the Merge HR Menu and select the 'Linked tab':
- On the linked tab, scroll down until you find the desired user. Under the 'Link to Person' column you should see the name and email of the person the account is currently tied too. If it says 'Find person' like the example below:
Then that user never had an HR account linked to their profile and something else is causing the offboarding issues. Please write into Vanta Support with a screenshot of this page and the user status in your identity provider.
- If there is a name and email in that field, that is what is expected, you can now click the drop down menu under 'LINK TO PERSON' :
- And then click the first option, 'X Clear' , to unlink that HR Profile from the User:
- Scroll down and click the purple 'Save' button to have the changes take effect:
The profile should now move to an offboarding state after an hour. Be sure to mark the HR User as out of scope if you choose to leave the account active.