When the Jira integration is connected to your Vanta instance, all user accounts from Jira are tracked on the Access page. In order to trigger offboarding for one of these accounts, an administrator will need to remove the account from their Jira instance rather than suspend them. This article will go through the steps needed in order to trigger offboarding for a Jira account.
Prerequisites
- Administrator Access to Jira
- Administrator Access to Vanta
Procedure
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Go to admin.atlassian.com and select your organization (if you have multiple), in the example below we will choose noprobllama.
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Select the third menu option, Directory, from the top level menu:
- You should be taken to a page that list your users, if for some reason it does load, select Users from the left hand menu:
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Find the user wish to offboard and click on their avatar or click the three dots [...] and then click the first option, Show details:
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You should be taken to a details page, and on top of that page, select the three dots again [...] and select Remove user:
Common Issues
What if I want to suspend a user rather then remove them?
Suspending does not trigger offboarding in Vanta, and there is no way around this. This is because suspended accounts can be reactivated giving users access to the site again, so the access has not been fully removed.
What if I want to suspend an account temporarily and reactivate it in a later time?
Administrators have the option to mark the account as 'Not a Person' if no actual person will be using the account. When the owner of the account begins to use it again, an administrator can re-assign it back to them. You can do this by following the steps in this article linked here under the Assigning & Reassigning an Account section.
I removed the account from Jira but it is still not reflecting as offboarded on the Access page?
Due to rate limits and the number of users on an organization it may take more than the usual hour for these changes to reflect in Vanta. If more than 3 hours have elpased and there has been no change, feel free to contact Vanta support with a screenshot showing the account as no longer existing in your Jira Instance.
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