Environment Details

When trying to sign into Vanta, some users may come across the following error: 

Resolution

Verify the user is an active user under the People page in Vanta. If the user's status on the people page shows as "inactive employee," or "offboarding due soon/overdue/completed" the user will not be able to sign in. 

A Vanta admin will need to reactivate the user in the company HRIS or IDP, in order for the user to show as Active, and be able to sign in. 

If the user is active in Vanta, have them try the following steps: 

1. Please clear your browser cache and cookies
2. Go to this page: https://app.vanta.com/login
3. Please click "Sign in with" and select IDP 
   Note: In Vanta, you can verify if the user's email is being pulled from your identity provider, by clicking the info tip under the employee profile next to their email: 
   
4. Enter email used in Vanta, and follow the prompts for your provider 

If the user is unable to log in with their identity provider, if they don't have an info tip next to their email, it means they were manually added to Vanta, and should try the following steps: 

1. Please clear your cache and cookies
2. Go to this page: https://app.vanta.com/login
3. Please click "Sign in with email" and enter your Vanta associated address
4. This will send an email with a login link to your address. Please use that link to login

If the user still cannot log in, please email us at support@vanta.com