Environment Details
Cause
This can occur if the email field has not been populated in the employees Azure AD profile
Resolution
- Log into Azure AD Directory and access 'Users' > 'All Users'"
- Search for the employees name and click to access the overview. Click on 'Edit Properties'
- Search for 'Email', or scroll to the email field. If blank add the employees email address and save
- The user should be visible on the People Page the next time the integration Syncs. It's normal for this to take a few hours, but should be no more than 24 hours. If the employee is still not on the people after 24 hours, please contact support@vanta.com for further assistance.