When installing the Vanta Agent you may come across a specific error that says:
"package architecture (amd64) does not match system (arm64)"
* Downloading the Vanta Agent
######################################################################### 100.0%
* Ensuring checksums match
Checksums match.
* Installing the Vanta Agent. You might be asked for your password...
dpkg: error processing archive /tmp/tmp/vanta.deb (--install):
package architecture (amd64) does not match system (arm64)
Errors were encountered while processing:
/tmp/tmp/vanta.deb
Something went wrong while installing the Vanta agent.
If you're having trouble installing, please send an email to support@vanta.com, and we'll help you fix it!
Cause
Vanta does not currently support ARM-based operating systems for Windows or Linux. If you are running Windows for Arm, or Debian/Ubuntu ARM then the Vanta Agent install log will return this error.
Resolution
- You will need to use a non-arm-based operating system in order to install the Vanta Agent successfully.
Alternate Resolution (OPTIONAL)
- If ARM based operating systems are required for your business you will not be able to monitor them automatically with the Vanta Agent but a MDM provider may be able to fill the gap.
- If an MDM is not an option, then providing manual screenshot evidence of the devices will work in leu of automated monitoring.
<%= heading %>