When attempting to access Vanta using an Email login, you are encountering an error page stating "Unexpected error: Invalid magic link."

Cause

There are a few causes of this error. 

• Link is 30 minutes old or has already been used
• You requested too many links, and the link you clicked on was not the newest version
• Your email scanner automatically accessed the link sent to your email, rendering it useless
• Your email client malformed the link when opening your browser 

Resolution

1. Open up an incognito/private browser and navigate to app.vanta.com
2. Enter your email in the field box under "Enter your email address."
   
   
3. Click the "Continue wth email" button
4. In the "[Vanta] Log in to your Vanta account" email you receive, right-click the link provide and copy
   
   
5. Go to your incognito/private browser and paste the link you just copied 

Additional Resources

• Supported Login Methods
• Error: “Nice to meet you! We can't find you among our customers” Sign In