Invalid Magic Link

  • Updated

When attempting to access Vanta using an Email login, you are encountering an error page stating, Unexpected error: Invalid magic link

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Cause

  • Link is 30 minutes old, or has it already been used
  • You requested too many links, and the link you clicked on was not the newest version
  • Your email scanner automatically accessed the link sent to your email, rendering it useless
  • Your email client malformed the link when opening your browser 

Resolution

  • Open up an incognito/private browser and navigate to app.vanta.com
  • Enter your email in the field box under Enter your email address
  • Click the Continue with the email button
  • In the "[Vanta] Log in to your Vanta account" email you receive, right-click the link provided and copy
  • Go to your incognito/private browser and paste the link you just copied