Invalid Magic Link

When attempting to access Vanta using an Email login, you are encountering an error page stating, "Unexpected error: Invalid magic link."

image001.png

 

 

Cause

There are a few causes of this error. 

  • Link is 30 minutes old, or has it already been used
  • You requested too many links, and the link you clicked on was not the newest version
  • Your email scanner automatically accessed the link sent to your email, rendering it useless
  • Your email client malformed the link when opening your browser 

Resolution

  • Open up an incognito/private browser and navigate to app.vanta.com
  • Enter your email in the field box under "Enter your email address."

Screenshot_2023-04-19_at_4.41.06_PM.png

  • Click the "Continue with email" button
  • In the "[Vanta] Log in to your Vanta account" email you receive, right-click the link provide and copy


Screenshot_2023-05-04_at_5.49.07_PM.png

  • Go to your incognito/private browser and paste the link you just copied 

Additional Resources

Updated