This is a guide on how to fix a device that is having trouble registering the agent and is seeing the "Is your device already registered?" error message.

Prerequisites

• When installing the device through the agent installer, you are seeing the following message in the browser pop-up "Is your device already registered?".

Procedure

When seeing the error message as described above, you will want to try an agent reset:

Mac 

1. Open terminal (easiest way is cmd + space bar & search for 'terminal')
2. Type sudo /usr/local/vanta/vanta-cli reset
3. Hit 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)
4. Type sudo /usr/local/vanta/vanta-cli register --secret=VANTA_KEY --email=YOUR_EMAIL

Windows

1. Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
2. Type C:\PROGRA~1\Vanta\vanta-cli reset and press return
3. Type C:\PROGRA~1\Vanta\vanta-cli register --secret=VANTA_KEY --email=YOUR_EMAIL

*YOUR_EMAIL is the email the user use to login to Vanta

*VANTA_KEY is only available to Admin and Editor. Please contact your Admin for the VANTA_KEY.

The VANTA_KEY can be found in the Computers page -> Unmonitored tab -> View Setup Instructions -> Option 3: MDM and Vanta agent. 

1. Run the reset command from the Vanta-cli:
   
   
   • Mac -
     • Open terminal (easiest way is cmd + space bar & search for 'terminal')
     • Type sudo /usr/local/vanta/vanta-cli reset
     • Hit 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)
       
       
   • Windows - 
     • Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
     • Type C:\PROGRA~1\Vanta\vanta-cli reset and hit 'Return'
       
       
2. Locate the company's Vanta Key, This can be provided to you by your admin.
   
   • Vanta Admin can locate the key within Vanta using the following steps: 
     
     • Navigate to the Computers Page
     • Click on the Unmonitored Tab
     • Click on View Setup Instructions
     • Click on Option 3: MDM and Vanta Agent
     • Look for the phrase VANTA_KEY
       
       
3. Run the below command prompt in your terminal, replacing 'VANTA_KEY' with the key from the previous step, and 'YOUR_EMAIL' with the email for the device's primary
   
   
   • Mac -
     • Open terminal (easiest way is cmd + space bar & search for 'terminal')
     • Type sudo /usr/local/vanta/vanta-cli register --secret=VANTA_KEY --email=YOUR_EMAIL  and hit 'Return'. 
     • For example:sudo /usr/local/vanta/vanta-cli register --secret=1232131231asdasd --email=abc@defg.com
   • Windows - 
     • Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
     • Type C:\PROGRA~1\Vanta\vanta-cli register --secret=VANTA_KEY --email=YOUR_EMAIL and hit 'Return'
       - For example:C:\PROGRA~1\Vanta\vanta-cli register --secret=1232131231asdasd --email=abc@defg.com

Additional Resources

• For more Vanta agent-related articles, please visit Vanta Agent section.