Trustpage Answer Library

  • Updated

The Answer Library section of your Trust Center is a tool for administrators and collaborators to look under the hood and see the question-answer pairs that power the browser extension.

 

To add to your Answer Library via completed questionnaires: 

  • Login to your Trust Center
  • Go to the Answer Library section
  • Click Import
  • Add the document file and click Continue Import
  • Find the document file (with the Action Required label) in the list of Questionnaire Imports at the top of the page and click Continue Import
  • Follow the steps below to select and label columns in your questionnaire
  • After the file processes, your questions and answers populate the table. This usually takes a few minutes

How do I select columns? 

  • After you click Continue Import, you will be prompted to label each column on your spreadsheet
  • Go through each tab and first check that the detected columns were labeled correctly
      • The columns options are as follows:
        • Skip this column - This column does not have a question and is not a place to provide an answer 
        • Question - The question to be answered.
        • Yes answers - Column where only “Yes” answers are provided
        • No answers - Column where only “No” answers are provided
        • N/A answers - Column where only “N/A” answers are provided
        • Yes - No - N/A answers - Column where “Yes”, “No, or “N/A” are provided
        • Answer text - Column where “Yes”, “No, or “N/A” as well as the answer notes/explanation are all combined
        • Answer notes/explanation - Column where the answer notes/explanation are provided.
  • Then, label any relevant columns remaining using the drop-down menu
  • If columns contain information that is not relevant, make sure the Skip this column option is selected
  • Once all relevant columns in each spreadsheet tab are labeled, click Start import and Start

To add individual answers to your Answer Library: 

  • Login to your Trust Center
  • Go to the Answer Library section
  • Click Add Answer
  • Type the appropriate question and answer pair and save

To search your Answer Library:

  • Login to your Trust Center
  • Go to the Answer Library section
  • Begin typing into the box that says Search for a question or answer

To edit your Answer Library:

  • Login to your Trust Center
  • Go to the Answer Library section
  • Locate the answer you wish to edit and click on the Edit pencil
  •  Click save

To remove answers from your Answer Library:

  • Login to your Trust Center
  • Go to the Answer Library section
  • Locate the solution you wish to remove and click on the trash icon
  • Confirm you would like to remove the answer by clicking Remove

To add tags to your Answer Library:

  • Login to your Trust Center
  • Go to the Answer Library section
  • Locate the question and answer you wish to add a tag to
  • Locate the answer you wish to edit and click on the Edit pencil
  • Click into the text box underneath Tags and select a tag from the list or add a new tag by typing and clicking Add or pressing your Enter key
  • Click Save