Error: "Unable to load user from identity provider"

  • Updated

 

On the Identity Provider Linked To Vanta test, you may see the following message:

 

"Unable to load user from identity provider. Loading this user would cause there to be multiple active users in Vanta with the same email address."

 

For background - Vanta stores users based on their employment. This means that if a user was previously onboarded, offboarded, and then reactivated in the IdP, Vanta will show two users. One user is from their previous employment dates, and the other user is from their current employment. This is done to show proof that during an employee's tenure at an organization, they successfully completed their onboarding and offboarding. If they are re-hired, a new user is created in Vanta to show that they have completed onboarding again.

 

The error above can occur when the user from the previous employment is still linked to the HR user coming from the HRIS. To resolve this, follow the steps below:

 

  • Open the People Page from the left-hand navigation menu
  • At the top of the screen, select View on the notification banner

Screen_Shot_2022-09-13_at_3.17.31_PM.png

  • Select Linked and open the dropdown for the appropriate person 
  • Select Clear

Screen_Shot_2022-09-13_at_3.19.02_PM.png

 

 

 

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