FAQs & Troubleshooting

• How to create AWS Cloudwatch Alarms if the required Metric is hidden

  When attempting to create alarms in AWS console Cloudwatch, you may find that the Metric re...

• Understanding KMS Key Policy Permissions and Access Issues in Vanta

  Overview AWS Key Management Service (KMS) keys require specific policies to allow access. T...

• View your pending security tasks on the Onboarding page

  Employees in Vanta can view their completed and pending security tasks by navigating to: ht...

• Sign in Issues with Vanta - Questionnaire Automation Browser Extension

  Users may encounter issues trying to sign into the Vanta - Questionnaire Automation browser...

• Refresh Vulnerability Data

  Prerequisites  Administrator or Editor permissions in Vanta Procedure to Refresh all Vuln...

• Missing AWS EC2 Instances

  Administrators may notice that their servers (EC2 instances) from AWS autoscaling groups (A...

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• Vanta Support Guide

    For Vanta's Global Support team, helping our customers is our calling. Check out our Su...

• Why Can't I Tag The Policy Owner In The Policy Editor?

  When creating new policies or editing existing policies, you might come across a Name or Da...

• How often do I need to renew my SOC 2 Audit?

  SOC 2 is not a mandatory regulation, but you may want to pursue a SOC 2 report if you inten...

• Important Notice: Enabling Vulnerability Scanner Services

  Enabling vulnerability scanner services is essential for maintaining the security of your c...

• Adding Controls to a Test

  In some cases users may want to add controls to a test that would not otherwise be associat...

• View Previous Support Tickets

  Sometimes, it is helpful to view past tickets submitted to the Vanta Support team. Previous...

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