Top 4 Ways to Get Technical Support at Vanta Pinned

Krista Vanta Team Member Great answers

1. The Vanta help center - As life goes, if you have a question, someone else has probably already asked the same question. We try to capture all that knowledge with the Vanta help center answering the most common Vanta questions.

Searching our articles might surface the exact question you have. This is the best and quickest option to get help, and it is available 24 hours a day. 

2. Chat - Vanta offers our Ask Ilma Chat anytime, and our team member will follow up with you by email Monday through Friday if Illma can't answer your question. 

Our live chat is available, Monday through Friday, 6 AM to 5 PM ET / 11 AM - 10 PM GMT.

It's a great option to get support almost instantly. Our technical support team can solve most issues within a few minutes, and if they can't, they can help get your questions into the right hands, and get you on your way to securing the internet.

3. Send us a request right from the product - If chat support isn't avalible, you can send a request from right in the product. We have support agents on at all hours of the day, with team members across the US and in Australia and Europe.

The more information, the better. We encourage you to include screenshots from integrations, user information, and anything else you think might be relevant to your question

4. Send our team an email at support@vanta.com - Similar to above, out agents are available for most hour of the day, and you can email us with all the details of your question. 

Comments

1 comment

  • Comment author
    Mike

    Love this post, thank you for sharing Krista! Cannot stress enough how helpful and appreciated screenshots from a connected integration showing that there is a discrepancy in Vanta are. This can really help cut down on back and forth and expedite the resolution of any issues!

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