My name is Jacob Shields and I'm pretty excited about how Vanta is really engaging it's user community! I'm a United States Army Veteran and am currently the Director of Customer Experience & Technology at DojoNetworks. I've gone through SOC 2 audits the last 5 years as a stakeholder in my previous company. Now the table has flipped and I'm the one driving the ship to push us towards SOC 2 compliance.
One of the biggest reasons I enjoy Vanta is the fact that so much is automated; this was not the case for my last 5 years of doing SOC 2 audits! With a small team, we're able to accomplish so much more by having things automated and not having to spend numerous manual hours collecting data.
So why is a Customer Experience leader playing in the Security Space?
- My degree is actually in Network Security!
A little fun fact about me:
- I've been recognized as a Top 25 Customer Experience Thought Leader and Top 30 Customer Service Influencer.
As I'm sure you can tell Customer Experience is near and dear to me and should be at the forefront of everyones mind from top leadership in a company down to the most important individuals (those who interact with customers!). The one thing many do not talk about however is how to properly incorporate Security & Compliance into the overall Customer Experience!
I look forward to learning more about everyone and engaging with the community - here's to a great group!