Automated remediation ticket creation.

Stephen Coleman Conversation starter Idea generator

Context:

We use the Jira integration.

Example situation:

  • A failed compliance test is detected.
  • It's for a test that can create a Jira task for remediation.

The request:

I'd like for the failed test to be able to automatically create the task for the remediation without the necessity for a compliance team member to go into the test in Vanta to create the task for each identified failure.

Additionally, it would be especially useful if automated ticket creation could be toggled per test so that the feature only applied where we determined it was appropriate.

A "default on" or "default off" for that toggle could be set at the integration settings for Jira.

Comments

9 comments

  • Comment author
    Brijesh Sahu

    Any update on the feature requested above?

    2
  • Comment author
    Rob Ball

    This is a major blocker for our team.  Other products have this implemented, and since the Jira integration is already live in your product, it shouldn't be too hard to put in place. 

    2
  • Comment author
    Eric Shoemaker Conversation starter

    We get around this limitation by using the GQL API to retrieve failing tests and upcoming documents. Then we create the ticket using our own logic (email or ticket system API). Once the test/document goes into a passing state, we update the ticket and close it. Going this route allowed us to open and assign tickets based on custom logic as well as enter additional details in the ticket.

    2
  • Comment author
    Yevhen Tienkaiev

    Any updates on this?

    0
  • Comment author
    Greg Duraj

    I'd love this feature too, not 100% keen on custom integrations

    1
  • Comment author
    Philip Tambyah

    Hey all, any updates on this feature? Would be great to have it

    2
  • Comment author
    Sean Hansell

    Need this...

     

    1
  • Comment author
    Raimundas Andriusaitis

    What are the plans to implement this feature?

    1
  • Comment author
    Drew Conversation starter Vanta Expert Vanta Team Member
    • Edited

    Hi all! Drew here -- I'm a software engineer at Vanta working on our tests product.

    We're thrilled that you are interested in automating the creation of tasks in Jira from failing tests. We've been working hard on getting this feature out for you all and now have it available in beta! If you are interested in getting early access, please reach out to your CSM or email me directly at drew@vanta.com

    To add: I'm a big fan of Eric's approach as well.

    1

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