It is essential to constantly monitor your assets and devices to better understand your security posture. Using the Vanta Mobile Device Monitor is one way you can achieve this. The information collected from the Vanta Mobile Device Monitor is then used in Vanta to help your organization stay compliant. If you have a Vanta Mobile Device Monitor installed on an unsupported operating system, a few action items are required to resume monitoring the device. View our list of supported operating systems
Identifying Unmonitored Devices
From the Computers Page, select the Unmonitored tab
Unmonitored devices will have a status of:
OS Version Unsupported: The Vanta Mobile Device Monitor does not run on this older version of the OS
OS Unsupported: The Vanta Mobile Device Monitor can not run on this OS (i.e., Linux)
No Computers Tracked: The Vanta Mobile Device Monitor or other integrated MDM is not detected on this device
Solutions
OS Unsupported:
The Vanta Mobile Device Monitor cannot run on this OS, so manual evidence will need to be provided to demonstrate that any necessary controls have been met, i.e., evidence of disk encryption, password manager use, etc. You can provide manual evidence for these devices on the documents page. This device will also need to be excluded from monitoring on the Tests page. Here is our help article on this: Deactivating Monitoring for a Resource on a Test.
OS Version Unsupported
This means that we support the operating system that the device is running, but it is running an outdated version that we do not yet support. Update the OS to the most recent, supported version.
Once updated, the Vanta Mobile Device Monitor should start reporting and be automatically marked as Monitored. You do not need to uninstall and reinstall the Vanta Mobile Device Monitor.
No Computer Monitored
You will see this status when someone has been identified as a user in your Vanta instance but does not have a monitored device associated with their information. To rectify this, you can have the user install the Vanta Mobile Device Monitor on their device or add manual evidence for this device to the documents page.
Vanta Mobile Device Monitor Version not Supported:
The current version of Vanta Mobile Device Monitor needs to be updated.
Follow the steps on this page to manually update the Vanta Mobile Device Monitor or use the downloadable installer. Once updated, the Vanta Mobile Device Monitor should start reporting and be automatically marked as Monitored.