Vanta collects the following information from task tracker tickets to satisfy the related Vanta tests:
Title
Tags
Status
Created at date
Closed at date
Access ticket target (see below)
Configuration
Navigate to your Jira connection on the Integrations page and click on Manage, followed by Task tracking labels
Enter all the labels you want Vanta to use to track access-related issues in the modal that pops up.
After entering the labels, you would like Vanta to track, select Save
Once complete, Vanta will pull in tickets with the Jira-configured label.
Mapping Tickets
When configuring the JIRA integration, you can define the labels you currently use for access ticketing. This allows flexibility if you already use a specific label for these tickets. JQL support will allow for more custom rules, like targeting tickets from particular projects.
Linking Access Tickets To Users
To power automated tests against access tickets, Vanta links the employee for which the access change is relevant based on the ticket’s title or description
To make use of this feature, ensure that access tickets have one of the following:
Employee’s email address anywhere in the ticket title
Employee’s email address anywhere in the ticket description using the following scheme: Access ticket for: EMAIL_ADDRESS
New Automated Tests
Once you enable import for the selected JIRA tickets, we will automatically run two new tests against them:
Ensure that offboarded users have an associated access ticket
Ensure that access tickets are resolved within the stated SLA
You can see the status of these tests on the Test page