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Tracking Offboarding Access Tickets in Vanta: Jira

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Written by Shannon DeLange
Updated over 3 weeks ago

Vanta collects the following information from task tracker tickets to satisfy the related Vanta tests:

  • Title

  • Tags

  • Status

  • Created at date

  • Closed at date

  • Access ticket target (see below)

Configuration

  • Navigate to your Jira connection on the Integrations page and click on Manage, followed by Task tracking labels

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  • Enter all the labels you want Vanta to use to track access-related issues in the modal that pops up.

  • After entering the labels, you would like Vanta to track, select Save

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  • Once complete, Vanta will pull in tickets with the Jira-configured label.

Mapping Tickets

When configuring the JIRA integration, you can define the labels you currently use for access ticketing. This allows flexibility if you already use a specific label for these tickets. JQL support will allow for more custom rules, like targeting tickets from particular projects.

Linking Access Tickets To Users

  • To power automated tests against access tickets, Vanta links the employee for which the access change is relevant based on the ticket’s title or description

  • To make use of this feature, ensure that access tickets have one of the following:

    • Employee’s email address anywhere in the ticket title

    • Employee’s email address anywhere in the ticket description using the following scheme: Access ticket for: EMAIL_ADDRESS

New Automated Tests

Once you enable import for the selected JIRA tickets, we will automatically run two new tests against them:

  • Ensure that offboarded users have an associated access ticket

  • Ensure that access tickets are resolved within the stated SLA

You can see the status of these tests on the Test page