Vanta

When connecting to Jira, you may run into an issue where you are unable to select the Accept button as it is greyed out

Ensure that User Installed Apps are allowed in Jira settings

Go to <a href="http://admin.atlassian.com/" rel="nofollow noopener noreferrer" target="_blank">admin.atlassian.com</a>. Select your organization if you have more than one

Select the site's name and URL to open the Admin for that site This step is different if you have an improved user management experience. Select Products, then select the site from the left-hand side

Under Site settings, select Connected apps

Select Settings on the Connect Apps page

Ensure User Installed Apps are Allowed:

- Go to <a href="http://admin.atlassian.com/" rel="nofollow noopener noreferrer" target="_blank">admin.atlassian.com</a>. Select your organization if you have more than one
- Select the site's name and URL to open the Admin for that site This step is different if you have an improved user management experience. Select Products, then select the site from the left-hand side
- Under Site settings, select Connected apps
- Select Settings on the Connect Apps page
- Ensure User Installed Apps are Allowed:

Unable to connect Jira integration

Back to Vanta

Live training

Find answers and get help from Intercom Support and Community Experts

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

Unable to connect Jira integration

Issue

Solution