At Vanta, issue management plays a significant role in maintaining a strong and on-track compliance program. It's all about identifying gaps, whether they arise from audits, security reviews, or team feedback, and ensuring they’re properly tracked and resolved. By having a straightforward process to manage and resolve these issues, we help teams stay ahead of risks and demonstrate their ongoing commitment to maintaining compliance. =
Issue Management
Issue management can be accessed from the left-hand navigation menu, under the Compliance tab.
Select Issues.
From the Issues home page, you can view your current list of issues and their status.
To find specific issues, you can run a search in the search bar or filter by:
Status: Closed, Started, In progress
Priority: Critical, High, Medium, Low
Owner: Owner of the task
Type: Exception, Major nonconformity, Minor nonconformity, Opportunity for improvement, Process for improvement
Additionally, tabs allow you to view issues by:
All: All issues
Open: Open issues
Closed: Resolved/Closed issues
To reset the view and remove filters, select Reset view.
Creating an Issue
From the top right-hand corner, select Create Issue.
Provide the following information:
Title: Issue name
Description: Describe the issue
Priority: Issue priority
Due date: When should this issue be closed by?
Issue Owner: The Owner of the issue will receive notifications and reminders concerning the issue
Source: Which Framework does this issue fall under?
Type: Issue type
Select the checkbox next to Create another issue if you would like to create a new issue.
Select Create Issue
Editing and Updating an Issue
To update an issue, click directly into the Issue
From here, you can edit the details, log evidence, reassign ownership, and adjust the status of the issue.
Mapped Elements
To provide additional context to the issue, you can map controls to it from the Mapped elements tab.
Selecting the plus icon button at the top right-hand corner of the screen allows you to search for specific controls you would like mapped to this issue.
Closing an Issue
When an issue has been resolved, select Close issue.
Please note: Once an issue is closed, it cannot be modified or reopened.
Provide a reason for closing the issue and any additional comments.
Select Close.