Other Integrations & Connections

Unable to connect Jira integration

  • Updated

Issue

When connecting to Jira, you may run into an issue where you are unable to select the Accept button as it is greyed out:

 

CantLinkJira.png

 

Solution

Ensure that User Installed Apps are allowed in Jira settings

  • Go to admin.atlassian.com. Select your organization if you have more than one

  • Select the site's name and URL to open the Admin for that site
    This step is different if you have an improved user management experience. Select Products then select the site from the left-hand side

  • Under Site settings, select Connected apps

  • Select Settings on the Connect Apps page
  • Ensure User Installed Apps are Allowed:

 

JiraSiteSettings.png