Creating and Managing Trust Center Updates

Shannon DeLange
Shannon DeLange Idea generator Vanta Team Member Conversation starter
  • Updated

Updates in our Trust Center serve as notifications designed to offer your viewers and subscribers comprehensive insights into various categories, encompassing Compliance, Roadmap items, Incidents, Security, Privacy, and any other noteworthy topics you want to emphasize. 

Creating Updates 

  • From the left-hand navigation panel, select Trust Center
  • From the top right-hand corner, select Edit

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  • Scroll to the bottom of the Trust Center dashboard and select Add Updates

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  • Complete the information requested from the Add Update modal

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  • If you would like to notify subscribers, make sure Notify subscribers is selected 
  • Select Save

Click here to view templates for sending updates to subscribers 

 

Managing Subscribers 

  • Those who have access to your Trust Center, can subscribe to updates by selecting Subscribe to updates

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  • Users within your Vanta instance that have edit access to Trust Center, can manually subscribe users from the Settings page 

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  • Select + Add subscriber and enter the email address

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Notification Update Templates 

  • Use the below templates as a starting point for sending updates to your Trust Center subscribers

 

Compliance: Update

Title

[COMPLIANCE PRODUCT NAME] Updated

Description

We have recently audited and updated [COMPLIANCE PRODUCT NAME]. The revised [Compliance Product Name] document is now available at [COMPANY NAME]’s Trust Center [here]([Trust Center Link])

 

Compliance: New

Title

[COMPLIANCE PRODUCT NAME] has been added

Description

After a recent audit, we are now compliant in [COMPLIANCE PRODUCT NAME]. The compliance document is available at [COMPANY NAME]’s Trust Center [here]([Trust Center Link]).

 

Roadmap

Title

[ROADMAP FEATURE NAME] coming soon!




Description

Building a better product is our priority at [COMPANY NAME]. We are pleased to introduce the upcoming feature, [ROADMAP FEATURE NAME].

[Description of Roadmap Feature].

Learn more [here]([MAILTO/LINK]).

 

Incident: No Effect

Title

[CompanyName] NOT IMPACTED by [INCIDENT NAME]

Description

On [EXACT INCIDENT DATE], [CompanyName] was made aware of [INCIDENT TYPE]. While the incident impacted [INCIDENT AFFECTED SURFACES],  were affected by this vulnerability.

 

**The incident did not impact our products and services.**

 

We do not utilize this software or technology; therefore, the integrity and availability of our products and services were not affected.

 

Incident: Had Effect

Title

[CompanyName] WAS IMPACTED by [INCIDENT NAME]

Description

On [EXACT INCIDENT DATE], [CompanyName] became aware of [Incident Type]. **The following [INCIDENT AFFECTED SURFACES] were affected by this vulnerability**.

 

As part of our commitment to security, we are actively monitoring and triaging the situation. We will continue to provide updates as the incident progresses.

 

[Steps to follow for this incident - Additional information on the incident]