Trust Center Knowledge Base

  • Updated

The knowledge base is where you can manage all the source information that powers Questionnaire Automation and resources shared on your Trust Center. When resources are added to the Knowledge Base, you can manage the visibility and access level of resources on your Trust Center that you would like to share with Trust Center viewers. When resources are added to Questionnaire Automation, Vanta extracts, and indexes the content. This enabled Vanta AI to find relevant context to help generate answers quickly.   

Adding Resources 

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  • From the Trust Center page, select Knowledge Base
  • Click Add resources
  • Click Upload resource
  • Drag or select the file and fill in the resource name, description, category, and visibility on Trust Center
    • Note: You can upload multiple files 
  • Click Upload
  • After uploading:
    • The resource will be scanned and available in Questionnaire Automation in minutes
    • Resources marked as “Public” or “Requestable” will show on the Trust Center

Adding Resources from Vanta compliance

  • Click Add resources
  • Click Import resources from Vanta
  • Select the documents you’d like to add to the Knowledge Base
    • Only approved policies, compliance documents, and penetration tests can be synced
  • Optionally set the category, visibility on Trust Center, and use for Questionnaires 
  • Click Add
  • After uploading:
    • The resource will be scanned and available in Questionnaire Automation in minutes
    • Resources marked as “Public” or “Requestable” will show on the Trust Center

Editing resources 

  • Click the action menu marked as “...” on the resource you want to edit

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  • From here, you can edit the following for a resource:
    • Resource Name
    • Resource description
    • Category
    • Visibility on Trust Center
    • Use for questionnaires 

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  • Click Save
  • The resource will be updated with your changes

Resource visibility on your Trust Center 

From the Knowledge Base, you can update the visibility of resources on your Trust Center. The following options are available: 

Visibility option Shown on Trust Center?  Can it be shared? 
Private No No
Shareable No Yes
Requestable Yes Yes, but it requires an access request
Public  Yes Yes, it does not require an access request

 

Deleting resources

Delete a single resource

  • Click the menu on the resource
  • Confirm that you want to delete the resource
    • If the resource is being used for Questionnaires, deleting it will remove the resource from being used in answering security questionnaires 
    • If the resource is shown on the Trust Center, deleting it will remove the resource from the Trust Center 
  • Click Delete

Bulk delete resources

  • Select the resources you would like to remove from the Knowledge base 
  • If this resource is also on your Trust Center
  • Confirm that you want to delete the resources
    • If a resource is being used for Questionnaires, deleting it will remove the resource from being used in answering security questionnaires 
    • If a resource is shown on the Trust Center, deleting it will remove the resource from the Trust Center 
  • Click Delete

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Answer Library

When answering a question, Vanta looks up related questions from your library and will use the exact answer if the question matches or will use the answer as context to generate a new answer.

Importing past questionnaires

  • From the Trust Center page, go to Knowledge Base and then Answer library
  • Click Import questionnaire
  • Select the questionnaire file you would like to import
  • Match the proper question and answer columns
  • Click Confirm
  • Select if you would like to update answers to existing questions when importing
  • Click Start import

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Editing answers

  • Go to Knowledge Base and then Answer library
  • Click the menu on the answer you would like to edit
  • Click Edit
  • Make the necessary changes
  • Click Save

Removing answers

  • Go to Knowledge Base and then Answer library
  • Select the items you would like to remove
  • Click Delete
  • Confirm deletion

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