From the Billing page, you can view and pay invoices, download invoice PDFs, manage your payment methods, update your billing contact information, and manage your subscription.
⚙️ User permissions: Admins, View-only Admins, and custom roles with Billing permissions can access the Billing page. Only Admins and custom roles with Billing edit permissions can make changes. Learn more: User Permissions by Product Area
Managing your payments
From the Billing page, you can pay invoices, update your billing information, and manage your payment methods. You can access the Billing page from your account settings.
Paying your invoice
Paying your invoice
If you have any unpaid invoices, they'll appear at the top of the Billing page. Open the invoice to review and complete payment. After you submit, the invoice briefly shows a processing state before updating to paid.
From the Invoice history section, you can open past invoices to view and download them.
ℹ️ Note: If your invoice still shows unpaid after submitting payment, refresh the page and allow a few minutes for it to update. ACH payments can take several business days to process. You can monitor payment status through your banking portal.
Editing your billing information
Editing your billing information
From the Billing information section, you can update your billing contact email, organization name, and address. Changes to your billing address apply to new invoices going forward—open and past invoices won't be updated.
Adding a payment method
Adding a payment method
From the Payment methods section, you can add or remove payment methods and set a default payment method. Existing payment methods can't be edited—remove the old one and add a new one instead.
Vanta supports major credit cards and debit cards. To pay by ACH or wire, use the remittance details found on your invoice PDF and include the invoice number when making payment.
Vanta billing documents
Vanta billing documents
Our billing mailing address is: Vanta Inc. P.O. Box 103251 Pasadena, CA 91189-3251
For W-9, vendor forms, and bank verification letters, visit the Vanta Trust Center.
Managing your subscription
From the Plan details section of the Billing page, you can manage your subscription:
Review your current plan and renewal date.
Click Change my subscription to contact us about changes to your plan.
Click Cancel my subscription to submit a cancellation request. Your subscription remains active through the end of your current term.
If you don’t see these options on the Billing page, contact our billing team for assistance in changing or canceling your subscription.
Troubleshooting
Billing via MSP or marketplace
Billing via MSP or marketplace
If your account is managed through a Managed Service Provider (MSP), reseller, or marketplace like AWS, manage your billing through your partner or marketplace portal. You may see a message on the Billing page directing you to contact your billing partner.
Sales tax
Sales tax
For customers in the United States, Vanta is required to charge and collect sales tax in jurisdictions where our products are taxable and where Vanta has a physical presence or has met certain economic thresholds. These taxes vary by jurisdiction and may include sales, excise, or privilege taxes. If Vanta hasn't met the thresholds in your jurisdiction, no sales tax will be charged, though this may change as laws change or Vanta meets additional requirements.
Sales tax on your invoice is calculated based on the taxability of your purchased products, the billing address you provided, and the applicable tax rate in your jurisdiction. All sales tax collected is remitted directly to the relevant jurisdiction—Vanta retains none of it.
Certain businesses, such as non-profit organizations and educational institutions, may qualify for tax exemptions. If your company has an exemption certificate, contact our billing team and provide a copy so we can produce an updated invoice.
Value-added tax (VAT)
Value-added tax (VAT)
Vanta is not currently registered for VAT. Your invoice is not inclusive of VAT. Customers subject to local VAT rules may be responsible for self-accounting under applicable reverse charge rules. If you have a VAT ID to submit, contact our billing team.
Contacting our billing team
Contacting our billing team
Contact our billing team at [email protected] for the following:
You've lost access to your Vanta account due to a billing issue
You need to verify Vanta's banking details before sending an ACH or wire payment
You need a corrected invoice or have a legal entity or contract name change
You need to submit a PO number or VAT ID
Your business is exempt from sales tax and you need to submit an exemption certificate
Your invoice still shows unpaid or overdue after you paid
You need older invoice records from before January 1, 2024
ℹ️ Note: For technical issues with the billing page, contact support. If you don't see the option to change or cancel your subscription, contact your account manager.