The Trust Center AI-powered Chatbot allows visitors granted access to your Trust Center to ask questions about your security and compliance program, leading to less back-and-forth between you and buyers or prospects.
Enabling the Chatbot
You can enable the chatbot by navigating to the Trust Center Settings page.
There are two options for enabling this chatbot:
Internal use only: The chatbot will not be shown to buyers on your Trust Center, but you can view it in the Internal View mode of the Trust Center
Authenticated users: This will expose the chatbot to viewers on your Trust Center who have been granted access to it
Testing the Chatbot
Hit the View button on the Overview page
You’ll see the chatbot on the Trust Center, where you can ask questions about security and compliance.
Vote on whether or not you found the answer helpful. You can do this in two ways:
On the chatbot at the bottom of the answer
From the Activity page, followed by the AI insights page, you can look at a history of all the chatbot conversations and can vote on the answers there as well.
FAQs
What data is the chatbot using to answer questions?
The chatbot utilizes the resources and information in your Trust Center, including FAQs, controls, and other relevant content.
Currently, the Trust Center AI-powered Chatbot cannot answer questions related to sub-processors.
Do you use resources that require access approval and a non-disclosure agreement (NDA)?
No, the chatbot will not be accessible to users who have not been granted access, and we won’t use any resources you have not permitted the viewer access.