Vanta offers multiple ways to get help depending on what you need. From self-serve guidance to direct assistance from our team, the right channel helps you get answers quickly and move forward with confidence.
Vanta support resources
The following resources are available to help with product questions, technical issues, billing inquiries, and ongoing education:
Resource | Purpose | Availability |
Product documentation, feature explanations, and troubleshooting guides. | 24/7 | |
Self-guided learning paths, training videos, and product education. | 24/7 | |
Slack-native experience where Vanta customers share insights, solve trust management challenges, and support one another’s professional growth. | 24/7 | |
AI-powered GRC assistant for navigating workflows and compliance requirements in Vanta. | 24/7 | |
Instructor-led webinars and hands-on product sessions. | Weekly scheduled sessions | |
AI support assistant for instant answers to product questions. Connects you to live chat or email support as needed. | 24/7 | |
Real-time support for technical issues and product troubleshooting. | Mon–Thu: 6 AM–8 PM ET & Fri: 6 AM–7 PM ET | |
Support for technical issues and follow-up outside live chat hours. | Mon–Fri: 24/5 ET Reduced capacity during US and local holidays |
Who to contact
For questions requiring direct assistance, contact the appropriate team below based on the topic:
Who to contact | Topics |
Vanta Support | Technical issues, product functionality, troubleshooting integrations, or platform errors. |
Vanta Account Manager (AM)* | Contracts, billing, invoices, renewals, and payment inquiries. |
Vanta Customer Success Manager (CSM)* | Product adoption guidance, strategic planning, and roadmap discussions. |
Product feedback and feature requests. | |
Your auditor | Compliance requirements, control interpretation, audit guidance, and governance determinations. |
Your security team | Specifics on internal security policies, risk decisions, and implementation approvals. |
* Dedicated AMs and CSMs depend on your Vanta plan. If you’re unsure whether you have a designated contact, reach out to Vanta Support.
Contacting Vanta Support
Contact Vanta Support through the in-product help menu—requests begin in a chat with Ask Ilma and are escalated to a support specialist as needed.
To contact Vanta Support:
From within your Vanta account, click the (?) help icon in the header.
From the help menu, select Chat with us.
Describe your question or issue.
Ask Ilma provides initial guidance and connects you to a support specialist if needed. If live chat isn’t available, follow-up will be provided via email. If you’re unable to access chat, contact [email protected].