If you have a background check service, such as Checkr or Certn, linked to Vanta, completed background checks can be automatically linked to users. The linking depends on the email used for the background check matching the email stored in Vanta.
If you’re using Certn Centric and no background checks are syncing at all — not just failing to link to a user — this is usually a different issue than email matching. The Region selected for your Certn connection doesn’t match your Certn account’s actual region. Selecting the wrong Region won’t show an error; it will simply return zero background checks. Check the Region setting on your Certn integration (under the Integrations page) and update it if needed.
If the email on the background check does not match any user's email in Vanta, the background check will not be automatically linked.
For example, suppose you initiate a background check for an employee using their personal email but have their work email stored in Vanta. In that case, the background check will not automatically link and must be done manually. This is to ensure background checks are linked to the correct user.
To manually link any completed background checks (pending background checks cannot be linked):
Navigate to the People page in Vanta
Select a user
Under Onboarding, you'll see the background check
Click the link icon, and a pop-up modal will appear, providing the option to link a background check.
Add the link to the URL field
Choose the completion date and select Submit
Please note that International background checks from Checkr cannot be pulled into Vanta.