Ask Ilma is Vanta’s automated AI chat assistant, designed to give you instant answers to your product and technical questions right inside the platform. Whether you’re troubleshooting an integration, setting up your compliance frameworks, or looking for guidance on next steps toward audit readiness, Ilma provides real-time, AI-powered support.
If a question requires deeper investigation, Ask Ilma seamlessly connects you with a Vanta Support specialist to ensure you get the help you need quickly and accurately. For more information about Vanta's support offerings and hours, view this guide.
Accessing the Ask Ilma Chat Bot
From the top-right hand corner, select the ? icon.
Select Chat with us.
A pop-up chat modal will appear the bottom right-hand side of your screen.
From the Home tab you can:
Ask a question: Engage with the AI powered chat
Search for help: Search through Vanta's expansive knowledge base for technical instruction
From the Messages tab you can:
Review and rate previous conversations
Ask a new question
From the Help tab you can:
Search through Vanta's expansive knowledge base for technical instruction.
Example Prompts for Ask Ilma
“How do I connect Vanta to AWS or Google Workspace?”
“Why isn’t my Azure integration working?”
“Can I regenerate my Vanta engagement letter?”
“How do I add a new framework, like ISO 27001 or SOC 2?”
“Where can I find the results of the Vanta Device Monitor?”
“I’m getting an ‘invalid subscription ID’ error, how can I fix it?”
“Why are some of my employees showing up twice in Vanta?”
“My integration failed, what should I do?”
“How do I resolve a failed device check?”
“How can I reconnect an integration after updating credentials?”
Vanta's Support Team
If Ilma is unable to answer your question, Vanta's Support team is here to help! During live chat hours, you can request to speak with an agent. Ilma will connect you to Vanta's support team.
Support live chat is available Monday through Friday, 6 AM to 5 PM ET / 11 AM—10 PM GMT.
If live chat is unavailable, a ticket will be opened to begin email correspondence.