For Vanta's Global Support team, helping our customers is our calling.
Support Hours
Support is provided 24 hours daily, 5 days a week (M-F) and during US and local holidays*.
Support live chat is available Monday through Friday, 6 AM to 5 PM ET / 11 AM—10 PM GMT.
*At a reduced capacity during US and local holidays
When to Contact Support
You experience errors or abnormal behavior of the Vanta Platform
You have an issue requiring diagnosis and resolution of Vanta platform issues
You have Vanta product questions (including compliance and best practices)
Email: [email protected]
Chat: Select the ? in the top right-hand corner, choose Chat with us
Providing the following information enables us to promptly and effectively address your needs:
Aspects of the Service that are unavailable or not functioning correctly
Incident's impact on users
Start time of Incident
List of steps to reproduce the Incident
Relevant log files or data
The wording of any error message
Our support channels are readily available throughout the Vanta Platform and are easily accessible with our in-app support widget.