Vanta Support Guide

  • Updated
 

For Vanta's Global Support team, helping our customers is our calling.

Support Hours

  • Support is provided 24 hours per day, 5 days a week (M-F) and during US and local holidays*.

We're here to help, don't hesitate to reach out whenever...

  • Experiencing errors or abnormal behavior of the Vanta Platform
  • An issue requires diagnosis and resolution of Vanta platform issues
  • Any Vanta Product questions (including compliance and billing)

 

Need Support? We're here when you need us...

In a nutshell:

  • Our Support channels are readily available throughout the Vanta Platform and easily accessible with our in-app support widget.

Check out this post for more details on engaging Support.

 

This information will help us to hit the ground running

Providing this information will enable us to start promptly and be more effective in addressing your needs. Thanks for your help!

  • Aspects of the Service that are unavailable or not functioning correctly
  • Incident's impact on users
  • Start time of Incident
  • List of steps to reproduce Incident 
  • Relevant log files or data
  • The wording of any error message
 

*At a reduced capacity during US and local holidays