Navigating Vanta should be easy, and we want to make sure you always know where to go when you have questions. This guide helps you quickly determine the best place to ask for help, so you can get answers faster and keep things moving smoothly.
- Technical Issues
- Compliance & GRC Questions
- Contract & Billing Questions
- Product & Feature Guidance
- Security & Risk Management Questions
- Integration Help
- General Customer Success & Account Strategy
Technical Issues
Example: "I am encountering an unusual scenario when I complete an action in Vanta."
Where to Go: If you encounter a technical scenario, our support team is here to help
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In-App Support Channels Click on the “?” icon in the top right corner to access chat or send a request.
- Live Chat available Monday - Friday 6 AM - 5 PM ET / 11 AM - 10 PM GMT.
- Ask Ilma (AI Support Assistant) available 24 hours a day 7 days a week with chat follow-ups by a Support agent during business hours.
- Email: support@vanta.com
Compliance & GRC Questions
Example: "What evidence do I need for this control?"
Where to Go: For questions about compliance requirements, audits, or governance, your auditor or compliance resources can provide the best guidance.
- Contact Your Auditor. You can ask your auditor directly for audit-related concerns.
- Vanta Help Center provides a collection of written guides and resources.
Contract & Billing Questions
Example: "I have a question about my invoice or contract terms."
Where to Go: If you have questions about your contract, billing, or invoices, your Account Manager can provide clarity on your agreement and payments.
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In-App Support Channels Click on the “?” icon in the top right corner to access chat or send a request.
- Live Chat available Monday - Friday 6 AM - 5 PM ET / 11 AM - 10 PM GMT.
- Ask Ilma (AI Support Assistant) available 24 hours a day 7 days a week with chat follow-ups by a Support agent during business hours.
- Email: support@vanta.com
Product & Feature Guidance
Example: "How do I use this feature in Vanta?"
Where to Go: Need help using Vanta's features? Access self-guided resources or join a live webinar for hands-on assistance.
- Vanta Help Center provides a collection of written guides and resources.
- Vanta Academy offers self-paced training resources.
- Live Webinars allow you to register for interactive sessions.
Security & Risk Management Questions
Example: "How does Vanta help manage risk and security policies?"
Where to Go: Learn how Vanta helps manage security policies and mitigate risk. Any specific questions please contact your internal security team.
- Consult Your Internal Security Team
- Vanta Help Center provides a collection of written guides and resources.
Integration Help
Example: "I'm having trouble integrating Vanta with another tool."
Where to Go: Visit the Vanta Integrations Guide or open a support ticket.
- Vanta Help Center provides a collection of written guides and resources.
-
In-App Support Channels Click on the “?” icon in the top right corner to access chat or send a request.
- Live Chat available Monday - Friday 6 AM - 5 PM ET / 11 AM - 10 PM GMT.
- Ask Ilma (AI Support Assistant) available 24 hours a day 7 days a week with chat follow-ups by a Support agent during business hours.
- Email: support@vanta.com
General Customer Success & Account Strategy
Example: "How can I get more value from Vanta?"
Where to Go: Reach out to your Customer Success Manager (CSM) for strategic guidance or contact Vanta support for next steps.
- Contact Your Customer Success Manager (CSM)
-
In-App Support Channels Click on the “?” icon in the top right corner to access chat or send a request.
- Live Chat available Monday - Friday 6 AM - 5 PM ET / 11 AM - 10 PM GMT.
- Ask Ilma (AI Support Assistant) available 24 hours a day 7 days a week with chat follow-ups by a Support agent during business hours.
- Email: support@vanta.com
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