Frequently Asked Questions: HR Integration Needs to be Reconnected

  • Updated

Why did my HR integration unlink?

  • In most situations, this is due to the life cycle of API tokens used during the initial connection. Other reasons include permission changes and third-party connection failures. 

How do I fix it?

Due to how many integrations we provide, there is no one way to resolve all issues, but here are some best common practices: 

  • Ensure that there have not been any permission changes in the integration itself 
  • Some integrations require certain policies, permissions, or roles; ensure that all permissions for the integration are present
  • If your integration requires an API key you may want to regenerate a new key and re-link the integration