Environment Details
Justworks integration is no longer syncing, and an error banner is present on the integrations page stating, "Merge account has status RELINK_NEEDED"
Users may also encounter frequent disconnection issues or errors related to insufficient permissions.
Cause
Justworks has recently implemented improvements to its authentication layer. Due to the changes on Justworks, existing customers will be prompted to relink their accounts.
The transition involves adopting a Service Account authentication flow for improved security and reliability. This requires permissions to be reassigned to a dedicated email account specific to your Vanta instance.
Resolution
Click Reconnect from the banner on the Integrations page or select Reconnect from the Integrations manage options.
Follow the prompts to set up a Service Account in Justworks, ensuring permissions are assigned to a dedicated email account used for this integration.
Verify that all required permissions are configured:
Edit Company Settings
Manage Employees
View All Employee Information
Upload and View All Documents
If reconnection fails, delete the existing Service Account, recreate it, and try again.