Troubleshooting
Resolve common issues with step-by-step guidance and solutions.
166 articles
- There was an error connecting. We found no organizations in your account. At least one organization is required to link your Azure Devops account.
- No vulnerability data received (Azure)
- Understanding KMS Key Policy Permissions and Access Issues in Vanta
- How to pass the IMDSv1 is disabled on EC2 Instances Test with Autoscaling Group
- View your pending security tasks on the Onboarding page
- Sign in Issues with Vanta - Questionnaire Automation Browser Extension
- Refresh Vulnerability Data
- Missing AWS EC2 Instances
- No vulnerability data received (AWS)
- Why do HRIS providers appear under the 'unmonitored accounts' on the offboarding list?
- Marking user on leave with Bamboo HR
- How to Manually Install the Vanta Device Monitor on Linux via Terminal
- How Inviting a user to Slack affects Vanta
- Update Trust Center Logo
- How to fix the "You do not have permission to perform that action." error when connecting Jumpcloud
- Error: ''Another application has exclusive access to the file''
- Browser Support
- Downloading a Draft Version of a Policy
- Gitlab users from the project level are not being shown on the access page
- Error: Inventory is auto assigning to a former person
- Determine who connected a Vanta integration
- Bulk Assign Ownership to Tests, Controls, or Documents
- CodeCommit Credentials
- Error: Azure accounts display 'No Owner' on access page
- Update a Trust Center Display Name
- Error: AWS SSO user status "Unknown" on Access page
- Error: “The security token included in the request is invalid" for AWS inventory
- Where does Vanta look for the "Vanta Policies" folder in SharePoint?
- Personnel Onboarding Template: SOC 2
- Connecting Vanta & MongoDB Atlas
- Adding a Link to the Documents Page
- Dynamic IdP Groups: Entra (Office 365)
- Setting a HIPAA Security Officer in Vanta
- How to Update Expired Azure Client Secret
- DocuSign permission-set
- Add Personnel Offboarding Tasks
- Vanta & Nmbrs Integration
- Error: “Vanta failed to access Rippling. Received 400 Bad Request when trying to access...”
- How to create AWS Cloudwatch Alarms if the required Metric is hidden
- Login from new device message after re-linking Justworks
- Linux and Microsoft Endpoint Manager (Intune)
- Error: “Merge account has status RELINK_NEEDED” (Justworks)
- Error: “no organization ancestor for (project name)”
- What happens when Inspector is disabled in AWS?
- Encryption on Windows Home Edition
- Confirming the Source of Personnel Information on the People Page
- Changing AWS Roles in Vanta
- Connecting Vanta and Figma
- Error: Auditors Unable to Have Default Access to Documents
- Turn off AWS Inspector
- Error: “Vanta failed to access some information in Cloudflare due to insufficient permissions. Please reconnect the Cloudflare integration to fix this”
- Troubleshooting: Timestamp Differences between AWS Inspector and Vanta Vulnerability Lists
- Error: “ERR_TLS_CERT_ALTNAME_INVALID” while connecting JAMF Premium Cloud
- How to uninstall the Vanta Application from Github
- Change your GitHub Integration from Showing Vanta 'all repositories'
- Changing which Repositories Vanta can See in Github
- Export Reports on Historical Vulnerabilities?
- Language Support Across Vanta
- Error: “Unable to Reconnect Zenefits to Vanta”
- Manually Add Personnel to Vanta
- Understanding the "Last Checked" Column on the Computers Page
- Adding Subprocessors to Vanta Trust Centers
- Manually Linking Background Checks
- Managing People with HRIS Data that do not have an Identity Provider Profile
- Assigning Jamf monitored computers to users in Vanta
- How to re-connect Microsoft Endpoint Manager to enable assigning users by the primary user field
- Disable Vulnerability Scanning for Cloud Integrations
- Minimum Required permissions for GCP integration script
- Connect Qualys to Vanta
- How to configure the GCP integration to only scan projects in a specific folder
- Error: “Cannot Register” or "Is your device already registered?" when Downloading the Vanta Device Monitor
- How to add a start date for background check requirements
- How to edit Region Selection for AWS accounts/organizations
- Error: “You cannot authorize Vanta” when integrating Zoom
- Request Vanta's Security Reports
- Vanta & PagerDuty Integration
- Adjusting Personnel Start Dates when using an Identity Provider
- Invalid Magic Link
- How to Validate the Vanta Device Monitor is Installed on Your Device
- Reactivate Monitoring for a Test or Document
- Bulk Removal of the Vanta Device Monitor
- Edit Unmonitored Accounts Offboarding List
- Error: Cannot Sync Policies or Documents from Google Drive
- Configuring Jamf - Password Manager
- Integrate Wrike & Vanta
- How to Remove Devices from Vanta for Microsoft Endpoint Manager (Intune)
- Deactivate a Document
- Exclude Computers from being Imported to Vanta in Jamf Pro
- Troubleshooting missing Jamf computers
- Offboarding Users with the 'Inactive' Status
- Vanta Device Monitor: Doctor Command
- Error: “package architecture (amd64) does not match system (arm64)”
- Error: “Github Repository does not show in list after selection screen”
- What's the difference between a policy's effective date and the version history date?
- Approving a Policy
- Change the Onboarding Contact Person
- Error: Custom Trust Center Domain SSL Stuck in Pending
- Configuring Azure DevOps Priority Tags
- User added to Office365 and Entra ID not visible on People page
- Connecting Vanta & Bitbucket
- Document Effective Date
- Converting a Contractor to an Employee
- How to assign owners to GCP Kubernetes Nodes
- Trigger off-boarding for Hubspot Accounts
- Converting an Employee to a Contractor
- Frequently Asked Questions: Onboarding a Rehired Employee
- Document Third-Party Encryption
- Connecting Vanta & Dropbox
- Reconnect individual GCP Projects
- How to pass the Load balancer unhealthy host count monitored (AWS) Test
- Error: “Vanta Device Monitor Setup Wizard Ended Prematurely”
- Configure Iru (Kandji) - Antivirus and Password manager
- How to re-connect AWS GovCloud after rotating Vanta IAM user's AWS secrets
- Troubleshooting Missing EC2 Instance Inspector Scans
- Sign in When a User Account Exists on Two Identity Providers
- Vanta's IP Address
- Offboard an Asana Account
- Managing SLAs
- How to enable AWS GuardDuty notifications for Vanta
- How to Manually Install the Vanta Device Monitor on MacOS via Terminal
- Unsupported International Background Checks
- Error: “Nice to meet you! We can't find you among our customers” on Sign In
- Error: Getting “accounts deprovisioned when employees leave” for Re-Onboarded Active Personnel
- Resolving the "Nice to Meet you Message" Message when Installing Vanta Device Monitor
- Error: “Unable to connect to osquery”
- Turn off Vanta Trust Center Request Notifications
- Assign or Reassign Owners on the Access Page
- Create a Custom Document
- Frequently Asked Question: Is there a way to disable monitoring of a resource for a specific test?
- Error: (gcloud.iam.roles.update) PERMISSION_DENIED: You don't have permission to get the role at organizations
- Device not Checking In
- Find the Vanta key
- Create AWS Cloud Watch Alarms to pass Vanta Tests
- How to fix "ASSUME_ROLE" warning from AWS Organization
- "Waiting for data" Clock on the Computers Page
- Register the Vanta Device Monitor to a Person
- Deploy the Vanta Device Monitor when using an MDM Vanta does not Integrate with
- Missing Metrics for Load balancer server errors monitored (AWS) Test
- Off-boarding from HRIS not Reflecting in Vanta
- Manually Link/Unlink HR Data
- Remove a Computer from Monitoring when using the Vanta Device Monitor
- Connecting Jira Team-managed Software and Company-managed Business Projects to Vanta
- Remediating Unmonitored Computers with an MDM Connection
- Website TLS Tests
- How to Configure JumpCloud - Screen Lock
- Bulk Edit Scope in Vanta
- Configure JumpCloud - Password Manager
- Configure Screen Lock with Jamf Pro
- How to Pass the Load balancers redirect HTTP to HTTPS (AWS) Test
- Configure Iru (Kandji) - Screen Lock
- Manually Install the Vanta Device Monitor on Windows
- Error Message: "Vanta Device Monitor is not enrolled"
- Troubleshooting Jumpcloud Multi-Tenant
- Deactivate monitoring for a Resource on a Test
- Explain a Specific Action
- Error: "Fetching_Disabled" on AWS organizations inventory page
- Troubleshooting Windows Disk Encryption
- Error: Azure Devops "Credentials are invalid"
- Error: "Unable to load user from identity provider"
- Frequently Asked Questions: AWS Troubleshooting
- Troubleshooting Office365 MFA Issues
- Troubleshooting the Vanta Device Monitor on Windows Machines
- Troubleshooting the Vanta Device Monitor on Linux Machines
- Troubleshooting the Vanta Device Monitor on macOS
- Serverless Function Error Rate Monitored (AWS)
- Using one Vanta Login for Multiple Domains