Troubleshooting
Resolve common issues with step-by-step guidance and solutions.
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No vulnerability data received (Azure Container)
No vulnerability data received (Azure Server)
Understanding KMS Key Policy Permissions and Access Issues in Vanta
How to pass the IMDSv1 is disabled on EC2 Instances Test with Autoscaling Group
View your pending security tasks on the Onboarding page
Sign in Issues with Vanta - Questionnaire Automation Browser Extension
Refresh Vulnerability Data
Missing AWS EC2 Instances
No vulnerability data received (AWS)
Why do HRIS providers appear under the 'unmonitored accounts' on the offboarding list?
Marking user on leave with Bamboo HR
How to Manually Install the Vanta Agent on Linux via Terminal
Understanding Partner Discounts & Pricing Structure
How Inviting a user to Slack affects Vanta
Update Trust Center Logo
How to fix the "You do not have permission to perform that action." error when connecting Jumpcloud
Error: ''Another application has exclusive access to the file'' when trying to uninstall Vanta
Clearing your browsers' Cache and Cookies
Downloading a Draft Version of a Policy
Gitlab users from the project level are not being shown on the access page
Error: Inventory is auto assigning to a former person
How to configure training assignments with Curricula
Determine who connected a Vanta integration
Bulk Assign Ownership to Tests, Controls, or Documents
CodeCommit Credentials
Create and Send a Vendor Security Questionnaire
Error: Azure accounts display 'No Owner' on access page
Update a Trust Center Display Name
Error: AWS SSO user status "Unknown" on Access page
Error: “The security token included in the request is invalid" for AWS inventory
Add Subscribers to a Test
Where does Vanta look for the "Vanta Policies" folder in SharePoint?
Personnel Onboarding Template: SOC 2
Connecting Vanta & MongoDB Atlas
Adding a Link to the Documents Page
Dynamic IDP Groups: Entra (Office 365)
Setting a HIPAA Security Officer in Vanta
How to Update Expired Azure Client Secret
DocuSign permission-set
Add Personnel Offboarding Tasks
Vanta & Nmbrs Integration
Error: “Vanta failed to access Rippling. Received 400 Bad Request when trying to access...”
How to create AWS Cloudwatch Alarms if the required Metric is hidden
Login from new device message after re-linking Justworks
Linux and Microsoft Endpoint Manager (Intune)
How to configure multiple KnowBe4 campaigns
Error: Users not showing as passed for KnowBe4 security awareness training
Error: “Merge account has status RELINK_NEEDED” (Justworks)
Error: “no organization ancestor for (project name)”
What happens when Inspector is disabled in AWS?
Encryption on Windows Home Edition
Confirming the Source of Personnel Information on the People Page
Changing AWS Roles in Vanta
Connecting Vanta and Figma
Error: Auditors Unable to Have Default Access to Documents
Turn off AWS Inspector
Error: “Vanta failed to access some information in Cloudflare due to insufficient permissions. Please reconnect the Cloudflare integration to fix this”
Troubleshooting: Timestamp Differences between AWS Inspector and Vanta Vulnerability Lists
Error: “ERR_TLS_CERT_ALTNAME_INVALID” while connecting JAMF Premium Cloud
How to uninstall the Vanta Application from Github
Change your GitHub Integration from Showing Vanta 'all repositories'
Changing which Repositories Vanta can See in Github
Export Reports on Historical Vulnerabilities?
How to change default language in Vanta
Error: “Unable to Reconnect Zenefits to Vanta”
Manually Add Personnel to Vanta
Frequently Asked Questions: What does the Last Check column on the Computers page check?
Adding Subprocessors to Vanta Trust Centers
Manually Linking Background Checks
Managing People with HRIS Data that do not have an Identity Provider Profile
Assigning Jamf monitored computers to users in Vanta
How to re-connect Microsoft Endpoint Manager to enable assigning users by the primary user field
Deleting Risk Scenarios
Disable Vulnerability Scanning for Cloud Integrations
Trusting Vanta's Application in Google Workspace
Minimum Required permissions for GCP integration script
Connect Qualys to Vanta
How to configure the GCP integration to only scan projects in a specific folder
Error: “Cannot Register” or "Is your device already registered?" when Downloading the Vanta Agent
How to add a start date for background check requirements
How to edit Region Selection for AWS accounts/organizations
Error: “You cannot authorize Vanta” when integrating Zoom
Request Vanta's Security Reports
Vanta & PagerDuty Integration
Error: “Key creation is not allowed on this service account” when running GCP integration script
Adjusting Personnel Start Dates when using an Identity Provider
Invalid Magic Link
How to validate the Vanta Agent is installed on your device
Disabling Github Dependabot
Reactivate Monitoring for a Test or Document
Bulk Removal of the Vanta Agent
Edit Unmonitored Accounts Offboarding List
Error: Cannot Sync Policies or Documents from Google Drive
Configuring Jamf - Password Manager
Integrate Wrike & Vanta
How to Remove Devices from Vanta for Microsoft Endpoint Manager (Intune)
Deactivate a Document
Exclude Computers from being Imported to Vanta in Jamf Pro
Troubleshooting missing Jamf computers
How to change the reporter of tickets in Jira
Offboarding users with the 'inactive' status
Export Test Data
Vanta Agent Doctor Command
Error: “package architecture (amd64) does not match system (arm64)”
Error: “Github Repository does not show in list after selection screen”
What's the difference between a policy's effective date and the version history date?
Approving a Policy
Change the Onboarding Contact Person
Error: Custom Trust Center Domain SSL Stuck in Pending
Configuring Azure DevOps Priority Tags
User added to Office365 & Entra ID not visible on People Page
Jira security Tasks not Syncing to Vanta - Troubleshooting
How to view Vanta as an auditor
How to label security tasks in Jira
Connecting Vanta & BitBucket
Update the Effective Date for a Document
Converting a Contractor to an Employee
How to assign owners to GCP Kubernetes Nodes
Trigger off-boarding for Hubspot Accounts
Error: Okta Login Returns "Vanta Encountered a problem"
Converting an Employee to a Contractor
Frequently Asked Questions: Onboarding a Rehired Employee
Document Third-Party Encryption
Connecting Vanta & Dropbox
Reconnect individual GCP Projects
How to pass the Load balancer unhealthy host count monitored (AWS) Test
Error: “Vanta Agent Setup Wizard Ended Prematurely”
Configure Kandji - Antivirus and Password manager
How to re-connect AWS GovCloud after rotating Vanta IAM user's AWS secrets
Troubleshooting Missing EC2 Instance Inspector Scans
Sign in When a User Account Exists on Two Identity Providers
How to upload your completed Audit report
Vanta's IP Address
Offboard an Asana Account
Editing SLAs in Vanta
How to enable AWS GuardDuty notifications for Vanta
How to Manually Install the Vanta Agent on MacOS via Terminal
Unsupported International Background Checks
Error: “Nice to meet you! We can't find you among our customers” on Sign In
Error: Getting “accounts deprovisioned when employees leave” for Re-Onboarded Active Personnel
Resolving the "Nice to Meet you Message" when Installing Vanta Agent
Error: “Unable to connect to osquery”
Turn off Vanta Trust Center Request Notifications
Assign or Reassign Owners on the Access Page
Create a Custom Document
Frequently Asked Question: Is there a way to disable monitoring of a resource for a specific test?
Error: (gcloud.iam.roles.update) PERMISSION_DENIED: You don't have permission to get the role at organizations
Connecting Vanta & GitHub (Cloud version)
Device not Checking In
Find the Vanta key
Create AWS Cloud Watch Alarms to pass Vanta Tests
Offboard a Jira Account
How to fix "ASSUME_ROLE" warning from AWS Organization
How to fix "Waiting for data" clock on the Computers page
Register the Vanta Agent to a Person
Deploy the Agent While Using an MDM Vanta Does not Integrate with
Missing Metrics for Load balancer server errors monitored (AWS) Test
Github Error: “Internal Server Error"
Off-boarding from HRIS not Reflecting in Vanta
Manually Link/Unlink HR Data
Remove a Computer from monitoring when Using the Vanta Agent
Connecting Jira Team-managed Software and Company-managed Business Projects to Vanta
Remediating Unmonitored Computers with an MDM Connection
Website TLS Tests
How to Configure JumpCloud - Screen Lock
Bulk Edit Scope in Vanta
Configure JumpCloud - Password Manager
Configure Screen Lock with Jamf Pro
How to Pass the Load balancers redirect HTTP to HTTPS (AWS) Test
Configure Kandji - Screen Lock
How to manually install the Vanta Agent on Windows via Command Prompt
How to enroll the agent, when faced with the error message "Agent is not enrolled"
Troubleshooting Jumpcloud Multi-Tenant
Troubleshooting Bitbucket MFA Issues
Deactivate monitoring for a Resource on a Test
Explain a Specific Action
Error: “exact error message”
Error: "Fetching_Disabled" on AWS organizations inventory page
Troubleshooting Windows Disk Encryption
Error: Azure Devops "Credentials are invalid"
Error: "Unable to load user from identity provider"
Frequently Asked Questions: AWS Troubleshooting
Troubleshooting Office365 MFA Issues
Jira Integration Error Message: Unsupported Required Fields
Google Workspace Error: 400: admin_policy-enforced
Troubleshooting the Vanta Agent on Windows Machines
Troubleshooting the Vanta Agent on Linux Machines
Troubleshooting the Vanta Agent on macOS
Serverless Function Error Rate Monitored (AWS)
Why are there some Slack accounts without MFA on the Access page not being flagged on the 'MFA on Slack' test