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Error: “Unable to connect to osquery”

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Written by Shannon DeLange
Updated today

Environment Details

Users with Vanta installed on a Mac device may see the following error after running the Vanta doctor:

image.png

Resolution

Mac Device Restart

Sometimes the UNIX socket is being held open due to a hung process. Restarting the device can clear these socket processes and allow installation to continue.

Mac uninstall/reinstall

  • Open Terminal (easiest way to find it is cmd+space bar "terminal")

  • Copy and paste the code below into the Terminal:
    sudo /usr/local/vanta/vanta-cli uninstall

  • To reinstall, restart the device

After Vanta is reinstalled, Run the Vanta doctor to confirm the error is gone:

  • Open terminal (easiest way is cmd + space bar & search for 'terminal')

  • Copy/Paste sudo /usr/local/vanta/vanta-cli doctor

  • Hit 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)

Additional Resources