Skip to main content

Invalid Magic Link

S
Written by Shannon DeLange
Updated today

When attempting to access Vanta using an Email login, you are encountering an error page stating, Unexpected error: Invalid magic link.

image001.png

Cause

  • Link is 30 minutes old, or has it already been used

  • You requested too many links, and the link you clicked on was not the newest version

  • Your email scanner automatically accessed the link sent to your email, rendering it useless

  • Your email client malformed the link when opening your browser

Resolution

  • Open up an incognito/private browser and navigate to app.vanta.com

  • Enter your email in the field box under Enter your email address

  • Click the Continue with the email button

  • In the "[Vanta] Log in to your Vanta account" email you receive, right-click the link provided and copy

  • Go to your incognito/private browser and paste the link you just copied