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Error: Getting “accounts deprovisioned when employees leave” for Re-Onboarded Active Personnel

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Written by Shannon DeLange
Updated today

Environment Details

When a person is offboarded and returns to Vanta later on, the employee may fail the tests, "accounts de-provisioned when employees leave" for different services. This is due to the re-onboarded person's accounts being connected to their previous employee profile:

Screenshot 2024-06-14 at 3.45.06 PM.png

Resolution

  • Go to the Access page

  • Select service from the dropdown

  • Search for an employee in the search bar

  • Click the pencil icon ​

  • Select the active profile from the dropdown

Screenshot 2024-06-14 at 3.46.19 PM.png
  • Once reassigned to an active profile, the employee should no longer show on tests for de-provisioned accounts.