Prerequisites
When troubleshooting the Vanta Agent, running the built-in troubleshooting tool called Doctor returns the following error message:
Running checkup: Check Vanta endpoint metadata
ERROR: Agent is not enrolled.
X Checkup failed. See above for what went wrong.Your company's Vanta Key (Only Vanta admins and editors have access to this information within Vanta)
Procedure
Verify you are getting the "Agent is not enrolled" error when running the inbuilt diagnostic tool, Doctor, in your machines command prompt/terminal.
To run Doctor:Linux
Open terminal
Run this command:
sudo /var/vanta/vanta-cli doctorHit 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)
Mac
Open terminal (easiest way is cmd + space bar & search for 'terminal')
Copy/Paste
sudo /usr/local/vanta/vanta-cli doctorHit 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)
Windows
Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
Type
C:\PROGRA~1\Vanta\vanta-cli doctorand hit 'Return'
Locate the company's Vanta Key. Your Admin can provide it to you.
Vanta Admin can locate the key within Vanta using the following steps:
Navigate to the Computers Page
Click on the Unmonitored Tab
Click on View Setup Instructions
Click on Option 3: MDM and Vanta Agent
Look for the phrase VANTA_KEY
Run the below command prompt in your terminal, replacing 'VANTA_KEY' with the key from the previous step, and 'YOUR_EMAIL' with the email for the device's primary user:
Linux
Open terminal
Type
sudo /var/vanta/vanta-cli register --secret="VANTA_KEY" --email="YOUR_EMAIL"and hit 'Return'.For example:
sudo /var/vanta/vanta-cli register --secret="1232131231asdasd" --email="[email protected]"
Mac
Open terminal (easiest way is cmd + space bar & search for 'terminal')
Type
sudo /usr/local/vanta/vanta-cli register --secret="VANTA_KEY" --email="YOUR_EMAIL"and hit 'Return'.For example:
sudo /usr/local/vanta/vanta-cli register --secret="1232131231asdasd" --email="[email protected]"
Windows
Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
Type
C:\PROGRA~1\Vanta\vanta-cli register --secret="VANTA_KEY" --email="YOUR_EMAIL"and hit 'Return'For example:
C:\PROGRA~1\Vanta\vanta-cli register --secret="1232131231asdasd" --email="[email protected]"