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Troubleshooting Bitbucket MFA Issues

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Written by Shannon DeLange
Updated today

You have Bitbucket connected to Vanta; however, a user's MFA status is misreported on Vanta. This happens because the user set up MFA on their Atlassian account instead of their Bitbucket account.

  • Go to your Bitbucket account

  • Click on the upper-right corner to expand your account options

  • Under Settings, select Personal settings

  • Under Security, choose Two-step verification

  • Turn on MFA

Bitbucket 2fa page

Screenshot_2023-02-14_at_1.13.01_PM.png

Atlassian 2fa page:

CleanShot 2021-10-29 at <a href="mailto:12.30.13@2x.png" target="_blank" rel="nofollow noopener noreferrer">12.30.13@2x.png</a>