Employees can ask security and compliance questions directly in Slack and receive quick, reliable answers sourced from your Customer Trust Management knowledge base. This makes it easier for teams to access accurate, company approved information without switching tools. It also helps security teams reduce repetitive requests and keep messaging consistent across the organization.

When an employee messages the Vanta Slack app, the app uses the organization’s CTM knowledge base to generate a response. Only the approved content in your knowledge base is used, which keeps answers aligned with your current policies and avoids exposing sensitive or NDA protected material.

The Vanta app can be added to any Slack channel or used in a direct message, making it easy for customer facing teams, support, and internal employees to ask questions in a familiar workflow while security teams maintain oversight and control of the underlying content.

Once installed, the Vanta app will appear under Apps in Slack.

Employees can now interact with the Vanta app in channels or direct messages.

Employees can submit a question directly to the Vanta app.

This workflow mirrors the way teams naturally communicate in Slack and supports both customer facing needs and internal policy questions.

Responses are created only from approved content in your CTM knowledge base. This ensures that:

The Slack bot serves as an easy way to access approved content rather than an unrestricted search tool.