Error: Auditors Unable to Have Default Access to Documents

  • Updated

Environment Details

Auditors who cannot access a document do not have default access. A document must be linked to a control in order to appear in the auditor's view.

Cause

  • Document is not linked to a control, hence unable to access while selecting view as Auditor

Resolution

  • Select the Audits page
  • Open any active audit

Screenshot 2024-06-11 at 4.07.26 PM.png

 

  • If a document isn't visible, ensure the document is mapped to a control on the Documents Page. To map a document to a control, follow these steps:
  • Select the document you'd like to map
  • Next to Related frameworks and controls select Add Control
    Screenshot
  • Select the control and select Add
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  • The document should now be visible when viewed as an auditor
    Screenshot