Error: “Merge account has status RELINK_NEEDED” (Justworks)

Mik T
Mik T
  • Updated

Environment Details

  • Justworks integration is no longer syncing, and an error banner is present on the integrations page stating, "Merge account has status RELINK_NEEDED"

 

Cause

  • Justworks has recently implemented improvements to its authentication layer. Due to the changes on Justworks, existing customers will be prompted to relink their accounts.

 

Resolution

  • Click Reconnect from the banner on the Integrations page, or select Reconnect from the Integrations manage options 

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