Our instance says domain not found; how can we log in? We are in the EU data center.
Be sure to log in using app.eu.vanta.com! Please note that some links from our website and other resources will automatically take you to app.vanta.com, be sure to check the domain and ensure you are trying to access the EU version.
Can we receive alerts in another language (French, Spanish, German)?
Under the Settings page, you can now change your Company and Account languages. These are currently only being used to change the language of your email and Slack notifications. Email translations are configured at a company level, whereas Slack notifications are configured at the account level. If you have configured your account language and aren’t receiving notifications in that language, please log a technical support ticket ([email protected]). We also offer our policy templates in French, Spanish, and German.
Can my policies be in a language other than English?
Many auditors have translators or can support policies and documents in languages other than English, just be sure to check with them.
Background checks aren’t legal in my country. What should I do?
Your auditor will align with local regulations and will not expect you to do official background checks if they aren’t legal in your region. Instead, you should implement a vetting process for your new hires. This can be via reference calls from previous employers, interview notes, or resumes.
Does it matter whether our instance is in the NA or EMEA data center?
You can achieve compliance regardless of which data center you use. US servers are fully compliant with GDPR from a legal perspective, and our DPA, which implements the SCCs, provides a legal basis for the transfer.
We are located in a US data center and would like to migrate to a European data center. How do we begin?
Contact [email protected] and let them know you would like to migrate. They can help you through the process of preparing to migrate and start the process for you.
We are located in a US data center and utilize the Vanta Device Monitor. If we migrate to the EU, will our Device Monitors migrate with us?
Yes, our Vanta Device Monitors can now migrate over. In order to do this, ensure that your Vanta Device Monitors are on the latest version; otherwise, they will not migrate to the EU.