Clearing your browsers' Cache and Cookies

  • Updated

Clearing cache and cookies on your browser can be a helpful step in resolving any issues you may be experiencing. This article provides links to the step-by-step instructions for clearing cache and cookies for several browsers.

  • Please note: 

    Clearing cache and cookies will sign you out of all websites, not just Vanta. To ensure that all stored cache and cookies are removed, it’s recommended to set the time range to All Time or Everything when clearing them.

Procedure

  •  Clearing Cache and Cookies in Chrome:

  1. On your computer, open Chrome.
  2. At the top right, click More More , then Clear browsing data.
  3. Choose a time range, like Last hour or All time.
  4. Select the types of information you want to remove.
  5. Click Clear data.

 

  • Clearing Cache and Cookies in Safari:
  1. Click on the Safari menu in the top left hand corner next to the Apple symbol
  2. Click on  Settings...
  3. A new dialogue box will open
  4. Click Privacy
  5. Click on the Manage Website Data button
  6. To remove any cached data and cookies from your computer, click Remove all
  7. A new dialogue box will open
  8. Click Remove Now
  9. Wait a few moments, then click Done

  • Clearing Cache and Cookies in Firefox:
  1. Click the menu button to open the menu panel.
  2. Click History and select Clear Recent History…
  3. Select how much history you want to clear:
    • Click the drop-down menu next to Time range to clear to choose how much of your history Firefox will clear (the last hour, the last two hours, the last four hours, the current day or everything).
    • Use the check boxes to select what information you want to clear from your history. Your choices are described in the What information is included in my history? section above. Checking Cookies clears both cookies and site data with non-persistent storage.
  4. Click the Clear Now button. The window will close and the items you've selected will be cleared from your history.