The Vanta Trust Center is a branded security portal where you can share your compliance documents and security information with customers. This guide explains how to customize your Trust Center’s content, layout, and access settings.
You can manage your Trust Center in the Customer Trust section of your account.
You can use the Vanta Trust Center as a stand-alone tool, even if you’re not using the full Vanta product. However, this setup may limit certain editing or automation options, so some content will need to be managed manually.
Editing Your Trust Center
To open the Trust Center editor:
Go to Customer Trust > Overview using the navigation menu in your account.
Click the Edit button to open the Trust Center editor.
Click through each tab of your Trust Center to find the section you want to edit.
Click the pencil icon next to a section to open the editing options.
Branding & Layout
Branding & Layout
Use the Customize menu on the left of the Trust Center editor to upload a header image or choose the colors and fonts you'd like to use in your Trust Center.
Click the Customize layout button in the upper-right of the Trust Center editor to re-organize the sections in each tab of your Trust Center.
Compliance
Compliance
To list the frameworks your company has achieved:
Open the Trust Center editor.
Next to the Compliance section, click the pencil icon to open the editing options.
In the menu on the left, click the + icon to add the framework and enter the relevant details.
Drag and drop frameworks to reorder how they appear in your Trust Center.
Controls
Controls
To manage which controls will be visible on your Trust Center:
Open the Trust Center editor.
In the Controls tab, click the pencil icon to open the editing options.
In the menu on the left:
Scroll to the bottom and click + Add category to add a new category.
Select a category and click the Edit controls button to decide which controls you’d like to appear in your Trust Center.
In the upper-right corner, click the Configure control visibility button to choose whether your Trust Center shows only passing controls or all controls so you can manage what information is publicly available while still showcasing your security posture:
Show only passing controls: Only controls that are passing will be displayed in your Trust Center.
Show all controls regardless of status: All added controls will be visible in your Trust Center, but status indicators won’t be displayed.
To adjust the title or description of an individual control, go to Compliance > Controls using the navigation menu in your account.
FAQ
FAQ
Use Frequently Asked Questions (FAQ) to proactively address questions you get from prospects and customers—like commonly asked security questions, permission requirements, data storage locations, and anything else your sales or security team gets questions about.
To manage the FAQ for your Trust Center:
Open the Trust Center editor.
In the FAQ tab, click the pencil icon to open the editing options.
In the menu on the left, click the + icon to add the question, answer, and metadata for the FAQ.
Drag and drop FAQs to reorder how they appear in your Trust Center.
The first 4 FAQ will show on the front page of the Trust Center.
Remaining FAQ will display when visitors click the FAQ tab, where you can also copy a direct link to each FAQ you’ve created for easy sharing.
Media
Media
To add YouTube or Vimeo videos to your Trust Center:
Open the Trust Center editor.
In the Media tab, click the pencil icon to open the editing options.
In the menu on the left, click the + icon to add the link, title, and description of the video.
Drag and drop videos to reorder how they appear in your Trust Center.
The first 3 videos will show on the front page of the Trust Center.
Remaining videos will display when visitors click the Media tab.
Resources
Resources
To add resources for people to view or download:
Open the Trust Center editor.
In the Resources tab, click the pencil icon to open the editing options.
In the menu on the left, click the + icon to add a resource from your knowledge base, upload a new resource, or link to a resource hosted elsewhere. Suggested resources:
A link to your company's security page
SOC 2 report
ISO 27001 report
Penetration tests
Policy report
Previously filled-out security questionnaires
Anything else you want to include
When editing resource details, add the resource to an existing category. To add a new category, scroll to the bottom of the resource list and click + Add category.
Drag and drop resources to reorder how they appear in your Trust Center.
The first 4 resources in each category will show on the front page of the Trust Center.
Remaining resources will display when visitors click the Resources tab, where you can also copy a direct link to each resource you’ve added for easy sharing.
Subprocessors
Subprocessors
To decide which vendors to display on your Trust Center:
Open the Trust Center editor.
In the Subprocessors tab, click the pencil icon to open the editing options.
In the menu on the left, click the + icon to search existing vendors you want to add to your subprocessors, or click the + New subprocessor button on the right.
Select a subprocessor from the left menu and enter the relevant details.
Drag and drop subprocessors to reorder how they appear in your Trust Center.
The first 4 subprocessors will show on the front page of the Trust Center.
Remaining subprocessors will display when visitors click the Subprocessors tab.
Updates
Updates
In the Updates tab of the Trust Center editor, you can create and manage updates to keep a record of important changes.
Trust Center Data
Go to Customer Trust > Overview using the navigation menu in your account to see a snapshot of your Trust Center’s performance. You’ll see useful information, including total visits, individual page views, resource downloads, pending access requests, and the number of passing controls currently shown in your Trust Center.
Go to Customer Trust > Activity using the navigation menu in your account to see details about individual page views per visitor, how Trust Center interactions translate to revenue influenced, and AI-driven insights from customer chats.
Managing Trust Center Access
Access Requests
To manage individual access requests:
Go to Customer Trust > Trust Center using the navigation menu in your account.
Click the Access requests tab.
Select one or more requests and click the Give Access button or Deny button. If you choose to give access, you can set an expiration date.
Click the Request history button for a log of prior approved or denied access requests.
Click the Viewers granted access tab to edit their access details.
Access Settings
To manage site-level access or auto-approval settings:
Go to Customer Trust > Settings using the navigation menu in your account.
Click the Trust Center tab.
Scroll to the Configure access section to control whether visitors see your Trust Center by default or must request access.
Enable public access to your Trust Center:
On: Anyone with the link can access the Trust Center.
Off: Only viewers who have been manually invited or approved by a Trust Center admin can access the Trust Center.
Enable full access to your Trust Center:
On: Show the Request access button. Once approved, viewers can download resources and documentation.
Off: Hide the Request access button. Trust Center admins can still send invitations manually to grant access.
Scroll to the Configure auto-approval section to set up rules to automate approval of access requests.
You can connect Vanta to your CRM to set conditions for auto-approval.
You can automatically approve access at a domain level.
You can also control access at the resource level. Manage which individual Trust Center resources are public or require viewers to request access in your Knowledge Base.
Other Trust Center Settings
To browse other available settings:
Go to Customer Trust > Settings using the navigation menu in your account.
Click through each tab of the page to find the setting you want to manage.
For example, you can manage the following settings: