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Error: “Cannot Register” or "Is your device already registered?" when Downloading the Vanta Agent

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Written by Shannon DeLange
Updated over a week ago

This is a guide on how to fix a device that is having trouble registering the agent, and is seeing either "Is your device already registered?" or"Cannot Register" as an error message.

Prerequisites

  • When installing the device through the agent installer, you are seeing the error message "Is your device already registered?" or "Cannot Register" in the browser pop-up

Procedure

  • Locate the company's Vanta Key; this can be provided to you by your admin:

    • Vanta Admin can locate the key within Vanta using the following steps:
      ​

      • Navigate to the Computers Page

      • Click on the Unmonitored Tab

      • Click on View Setup Instructions

      • Click on Option 3: MDM and Vanta Agent

      • Look for the phrase VANTA_KEY

Run the reset command from the Vanta-cli:

Mac:

  • Open terminal (easiest way is cmd + space bar & search for 'terminal')

  • Type sudo /usr/local/vanta/vanta-cli reset

  • Hit 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)​

Windows:

  • Search for cmd.exe in the search bar. Right-click and select “run as administrator.”

  • Type C:\PROGRA~1\Vanta\vanta-cli reset and hit 'Return'​

Linux:

  • Search for cmd.exe in the search bar. Right-click and select “run as administrator.”

  • Typesudo /var/vanta/vanta-cli resest and hit 'Return'Run the below command prompt in your terminal, replacing "VANTA_KEY" with the key from step 1, and "YOUR_EMAIL" with the email for the device's primary user3.

Run the below command prompt in your terminal, replacing "VANTA_KEY" with the key from step 1, and "YOUR_EMAIL" with the email for the device's primary user

Mac:

  • Open terminal (easiest way is cmd + space bar & search for 'terminal')

  • Type sudo /usr/local/vanta/vanta-cli register --secret="VANTA_KEY" --email="YOUR_EMAIL" and hit 'Return'.
    ​

    • For example:
      ​      sudo /usr/local/vanta/vanta-cli register --secret="1232131231asdasd" --email="[email protected]"​

Windows:

  • Search for cmd.exe in the search bar. Right-click and select “run as administrator.”

  • Type C:\PROGRA~1\Vanta\vanta-cli register --secret="VANTA_KEY" --email="YOUR_EMAIL" and hit 'Return'

    • For example:
      ​      C:\PROGRA~1\Vanta\vanta-cli register --secret="1232131231asdasd" --email="[email protected]"

Linux:

  • Open terminal

  • Typesudo /var/vanta/vanta-cli register --secret="VANTA_KEY" --email="YOUR_EMAIL" and hit 'Return'.
    ​

    • For example:
      ​      sudo /var/vanta/vanta-cli register --secret="1232131231asdasd" --email="[email protected]"

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