Error: “Nice to meet you! We can't find you among our customers” on Sign In

Krista Field
Krista Field Vanta Team Member Great answers
  • Updated

Environment Details

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Resolution

  • Verify the user is an active user under the People page in Vanta. If the user's status on the people page shows as "inactive employee," or "offboarding due soon/overdue/completed" the user will not be able to sign in. 
  • A Vanta admin will need to reactivate the user in the company HRIS or IDP, in order for the user to show as Active, and be able to sign in. 

If the user is active in Vanta, have them try the following steps: 

  • Please clear your browser cache and cookies
  • Go to this page: https://app.vanta.com/login
  • Please click "Sign in with" and select IDP 
    Note: In Vanta, you can verify if the user profile is sourced from the identity provider, hovering over the 'i' icon on the card that appears on the right-hand side of the page:
    Screenshot 2023-12-01 at 3.48.21 pm.png
  • Enter the email used in Vanta, and follow the prompts for your provider 

If the user is unable to log in with their identity provider and their source of employment is 'Vanta'. it means they were manually added to Vanta, and should try the following steps: 

  • Please clear your cache and cookies
  • Go to this page: https://app.vanta.com/login
  • Please click "Sign in with email" and enter your Vanta associated address
  • This will send an email with a login link to your address. Please use that link to login

If the user still cannot log in, please email us at support@vanta.com