This is a guide on how to pull diagnostic information for the Vanta Agent installed on a user's device to provide to Support.
Procedure
MAC/Linux
-
Open terminal (easiest way is cmd + space bar & search for 'terminal')
- Copy/Paste
sudo /usr/local/vanta/vanta-cli doctor
- Hit 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)
- Please share a copy of the full output with us!
Windows
-
Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
- Type
C:\PROGRA~1\Vanta\vanta-cli doctor
-
Press 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)
-
Please share a copy of the full output
Common Issues:
The older versions of the Windows Vanta Agent (Previous to 2.3.0) used a different path for running the commands. If the above command does not work on your Windows device, try following the steps below.
Windows Vanta Agent Previous to 2.3.1
-
Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
- Type
C:\ProgramData\Vanta\vanta-cli doctor
-
Press 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)
-
Please share a copy of the full output
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