Troubleshooting missing Jamf computers

Chris B.
Chris B.
  • Updated

Environment Details

After successfully connecting the Jamf integration, the computers from Jamf should show up on the inventory page, computers page, and the computers tab on a profile. 

 

 

Cause & Resolution

 

VantaNoAlert

If you are missing devices please ensure they are not in a group called VantaNoAlert in Jamf.

Devices added to this group will not show up in Vanta. 



Devices are marked out of scope

Administrators should also verify the devices have not been toggled out of scope by going to the integrations page and clicking "Configure scope" :



Read more about configuring scope here. 


Email in User and Location does not match 

If the email in the User and Location field in Jamf does not match the owners Vanta associated email, it will not be assigned an owner. Devices with no owner will be surface on the Inventory items have owners test. 



Vanta does not currently support re-assigning owners on the inventory page because the field is configured and resides in Jamf:

 

Administrators will need to go into Jamf and set the email in Jamf to match the email in Vanta. 

 

 

Additional Resources