This is a guide on how to fix a device that is having trouble registering the agent, and is seeing either "Is your device already registered?" or"Cannot Register" as an error message. 

Prerequisites

• When installing the device through the agent installer, you are seeing the error message "Is your device already registered?" or "Cannot Register" in the browser pop-up 

Procedure

• Locate the company's Vanta Key; this can be provided to you by your admin:
  • Vanta Admin can locate the key within Vanta using the following steps: 
    
    • Navigate to the Computers Page
    • Click on the Unmonitored Tab
    • Click on View Setup Instructions
    • Click on Option 3: MDM and Vanta Agent
    • Look for the phrase VANTA_KEY

Run the reset command from the Vanta-cli:

Mac:

• • Open terminal (easiest way is cmd + space bar & search for 'terminal')
  • Type sudo /usr/local/vanta/vanta-cli reset
  • Hit 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)
    
    

Windows:

• • Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
  • Type C:\PROGRA~1\Vanta\vanta-cli reset and hit 'Return'
    
    

Linux:

• • Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
  • Typesudo /var/vanta/vanta-cli resest and hit 'Return'Run the below command prompt in your terminal, replacing "VANTA_KEY" with the key from step 1, and "YOUR_EMAIL" with the email for the device's primary user3.

Run the below command prompt in your terminal, replacing "VANTA_KEY" with the key from step 1, and "YOUR_EMAIL" with the email for the device's primary user

Mac:

• • Open terminal (easiest way is cmd + space bar & search for 'terminal')
  • Type sudo /usr/local/vanta/vanta-cli register --secret="VANTA_KEY" --email="YOUR_EMAIL"  and hit 'Return'. 
    
    • For example:
      sudo /usr/local/vanta/vanta-cli register --secret="1232131231asdasd" --email="abc@defg.com"
      
      

Windows: 

• • Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
  • Type C:\PROGRA~1\Vanta\vanta-cli register --secret="VANTA_KEY" --email="YOUR_EMAIL" and hit 'Return'
    
    
    • For example:
      C:\PROGRA~1\Vanta\vanta-cli register --secret="1232131231asdasd" --email="abc@defg.com"

Linux:

• • • • Open terminal
      • Typesudo /var/vanta/vanta-cli  register --secret="VANTA_KEY" --email="YOUR_EMAIL"  and hit 'Return'. 
        
        • For example:
          sudo /var/vanta/vanta-cli register --secret="1232131231asdasd" --email="abc@defg.com"