This is a guide on how to fix a device that is having trouble registering the agent, and is seeing either "Is your device already registered?" or"Cannot Register" as an error message. 

Prerequisites

• When installing the device through the agent installer, you are seeing the error message "Is your device already registered?" or "Cannot Register" in the browser pop-up 

Procedure

1. Locate the company's Vanta Key, This can be provided to you by your admin:

• • Vanta Admin can locate the key within Vanta using the following steps: 
    
    • Navigate to the Computers Page
    • Click on the Unmonitored Tab
    • Click on View Setup Instructions
    • Click on Option 3: MDM and Vanta Agent
    • Look for the phrase VANTA_KEY

2. Run the reset command from the Vanta-cli:

• Mac -
  • Open terminal (easiest way is cmd + space bar & search for 'terminal')
  • Type sudo /usr/local/vanta/vanta-cli reset
  • Hit 'Return'. It may ask you for a password (use the password you have to download apps or to open your computer)
    
    
• Windows -
  • Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
  • Type C:\PROGRA~1\Vanta\vanta-cli reset and hit 'Return'

3. Run the below command prompt in your terminal, replacing 'VANTA_KEY' with the key from step 1, and 'YOUR_EMAIL' with the email for the device's primary user

• Mac -
  • Open terminal (easiest way is cmd + space bar & search for 'terminal')
  • Type sudo /usr/local/vanta/vanta-cli register --secret=VANTA_KEY --email=YOUR_EMAIL  and hit 'Return'. 
    
    • For example:
      sudo /usr/local/vanta/vanta-cli register --secret=1232131231asdasd --email=abc@defg.com
      
      
• Windows - 
  • Search for cmd.exe in the search bar. Right-click and select “run as administrator.”
  • Type C:\PROGRA~1\Vanta\vanta-cli register --secret=VANTA_KEY --email=YOUR_EMAIL and hit 'Return'
    
    
    • For example:
      C:\PROGRA~1\Vanta\vanta-cli register --secret=1232131231asdasd --email=abc@defg.com

Additional Resources

• For more Vanta agent-related articles, please visit Vanta Agent section.