Troubleshooting Office365 MFA Issues

• View your User Registration blade here

• Additional info here

Azure Premium License required for Office365 MFA Test

• If your Azure AD License is the Free version, our MFA Tests will not be able to retrieve MFA User information from MSGraphAPI
  
  https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Overview

Graph Explorer

• If you would like to see info directly from the API, you can use the following steps:
• Log in to the graph explorer here and hit the following endpoint
• https://graph.microsoft.com/beta/reports/credentialUserRegistrationDetails

• Find the user's details in the returned list:
   
  
• Here is documentation on the endpoint we are using to determine if the user has MFA enabled

• The "IsMfaRegistered" field must be set to true