Troubleshooting Office365 MFA Issues
- View your User Registration blade here
- Additional info here
Azure Premium License required for Office365 MFA Test
- If your Azure AD License is the Free version, our MFA Tests will not be able to retrieve MFA User information from MSGraphAPI
https://portal.azure.com/#blade/Microsoft_AAD_IAM/ActiveDirectoryMenuBlade/Overview
Graph Explorer
- If you would like to see info directly from the API, you can use the following steps:
- Log in to the graph explorer here and hit the following endpoint
- https://graph.microsoft.com/beta/reports/credentialUserRegistrationDetails
- Find the user's details in the returned list:
- Here is documentation on the endpoint we are using to determine if the user has MFA enabled
- The "IsMfaRegistered" field must be set to true