Provide an overview of the error the customer is seeing. Example:

When an email is synced from an IDP like Google Workspaces, Vanta will automatically link any existing HRIS info with a person based on a combination of email address and name matching. If the email account is deactivated in the IDP for any reason, then reactivate it again. Vanta will detect this as 'new employment' and attempt to create a new user profile. This is done to prove that during an employee's tenure at an organization, they successfully completed their onboarding and offboarding. If they are re-hired, a new user is created in Vanta to show that they have completed onboarding again.