Frequently Asked Questions

  For Vanta's Global Support team, helping our customers is our calling. Check out our Su...

When creating new policies or editing existing policies, you might come across a Name or Da...

SOC 2 is not a mandatory regulation, but you may want to pursue a SOC 2 report if you inten...

Enabling vulnerability scanner services is essential for maintaining the security of your c...

In some cases users may want to add controls to a test that would not otherwise be associat...

Sometimes, it is helpful to view past tickets submitted to the Vanta Support team. Previous...

Why am I being charged sales tax? For customers in the United States, Vanta is required to...

If you would like to contact your personnel directly, rather than using Vanta's automated r...

If you would like to contact your personnel directly, rather than using Vanta's automated r...

Administrators may need to update an existing policy, and in the process of doing so, they ...

Our instance says domain not found; how can we log in? We are in the EU data center.  Be s...

Vanta uses social media to communicate company news, announcements, and updates. Remember t...

Vanta has changed our GCP integration to reduce permissions, reduce required APIs, and stre...

View all Ignored Vulnerabilities  To view or edit ignore vulnerabilities, choose Deactivat...

Can the owner be a title/role versus an individual name?  Yes. It's totally fine to use a ...

Tests and documents will be added or removed depending on customer actions. For example, Gi...

API stands for Application Programming Interface. It is a set of rules, protocols, and tool...

When Creating a Checklist, you will notice the Install password manager setting under the R...

Are access reviews a paid product feature?   Yes, Access Reviews is a paid feature. Rea...

Do you know what a VPC is? It stands for Virtual Private Cloud, a digital space whe...

The Annex A of a Disaster Recovery Plan (DRP) is a section that outlines the specific steps...

How do I create a custom framework? Using Vanta’s template, complete a few details, includ...

Vanta supports monitoring the completion status of various training courses for multiple st...

  For SOC 2, ISO 27001, and HIPAA, background checks will be a control and test in Vanta....

Will changing my Company's domain name cause issues within Vanta? Changing the domain name...

This is a guide on how to download the Policy Template Stack within the Policy Page.   Fro...

Should we be running assessments on all of our vendors?  Vanta recommends that you only ne...

What Datadog tests are enabled upon connection? The Datadog integration is verifying that...

Which resources does Vanta fetch from GCP?  Artifact Registry repositories Bigquery datase...

  What kind of data is Vanta requesting from Okta? Users ID Email Display Name First Name...